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An Applications Engineer for


Industrial & Technical Markets

Gaining Insight
Building Trust
Explaining Better
Reducing Costs
Saving Time
Avoiding Mistakes
Selling More




Professional Complaining

Reporting Problems the Right Way to Get Results



Course objective

Provides the attendees with specific practical tools to improve their communication of business problems to their support technicians and to their managers. Turns the vague desire of “we need to communicate better” into a step by step process that focuses on answering simple questions rather than having the anxiety of “how can I say this without getting struck by lightning”.

Who will benefit from this course

Course syllabus